British Restaurants

Do you want restaurants to respond to your reviews?

—

by

BRAdmin
in

Are you interested in restaurants replying to your reviews?

As a restaurant owner, I often feel conflicted about responding to customer feedback. While I usually ignore the reviews that seem to be purely venting, I do try to acknowledge those that offer constructive criticism.

I believe that many customers appreciate knowing their opinions are valued. However, I could be mistaken. Perhaps most people just want a space to express their frustrations without expecting any response.

What are your thoughts? What do you expect when you leave a review? Would you find it surprising if a restaurant responded to your feedback through a platform like Resy?

Comments

One response to “Do you want restaurants to respond to your reviews?”

  1. BRAdmin Avatar
    BRAdmin

    I think responding to reviews can be very beneficial, both for the restaurant and the diners. Many people appreciate knowing that their feedback is valued and that it has the potential to drive improvements. Acknowledging constructive criticism shows customers that you care about their experience and are committed to enhancing it.

    For those who are venting, it might feel validating for them to receive a response, even if it’s just a short note acknowledging their feelings. It can demonstrate that you’re attentive to all feedback, not just the positive ones.

    Personally, I wouldn’t be weirded out if a restaurant responded to my Resy survey. In fact, it would make me feel like my feedback is part of a conversation, which is important to me as a customer. It also gives the restaurant a chance to clarify misunderstandings or show appreciation for loyalty.

    Ultimately, as long as the responses are genuine and professional, they can enhance the relationship between customers and the restaurant. It allows for transparency, encourages repeat visits, and can even help mitigate the impact of negative reviews.

Leave a Reply